Hotel Bristol

Everything! It was just 10 mins walking from the train station, next to a little creek and the view was breathtaking! If the weather permitted you van see the Matterhorn! Staff was very friendly and helpful!

We really enjoyed our stay here! We were in a Matterhorn view room and our view was completely unobstructed and straight-on. I loved sitting on the balcony each morning with a cup of coffee enjoying the view (the room had a kettle and powdered coffee packets). Our room was filled with light and a really good size for two people. I liked that it had a room safe and a fridge – convenient for storing leftovers and snacks. This was one of only two hotels we stayed at that didn’t provide a plug-in fan for the room but it gets cool enough in the mountains at night that it wasn’t really needed – we just kept the door cracked every night. This hotel is in a great location in Zermatt. It is a bit removed from the chaos of the main shopping street but only by a few minutes. It is on the other side of the river, which makes it quieter and also a little closer to the gondola station for the Matterhorn. I think it took us about 10 minutes to walk there from the train station, though there were also shuttles running frequently all over town if you didn’t want to walk (Zermatt is car free except for these – watch out so you don’t get hit!). I’d reached out to Hotel Bristol with a question about hiking poles ahead of our trip and they were very quick to respond and point me in the proper direction about where I could rent a pair (and at a discount, as a guest of the hotel). The friendliness continued when we arrived early, before check-in time. The receptionist was happy to store our bags and have them brought up to our room when it was ready, while we were out exploring. The other great thing about this hotel is the breakfast. It is included in the room rate and it is plentiful. Not only do they have the standard fruit, yogurt, cereal, and pastries. There is also a hot section where you can cook your own eggs and waffles.

I love the location of the property. It was very close to everything- the bus stop, train station, Main Street, great restaurants. I also really liked the staff, they were always very friendly and willing to help. We also enjoyed the fact that we could store our ski equipment downstairs right by the door. That was very convenient.

The hotel is very cute and curated, recently renovated, nice interior design. The single room is right in size and is comfortable. Breakfast is great. The little spa with three different saunas is very nice and clean. Unfortunately the heating did not work, and i got blamed for not having reported this before 17:00, so they just dropped me an electric stove and i had to carry it to my room. I would have preferred more attention on this issue, for this i cannot give the maximum rating.

Customer service was excellent. I'm not sure if Americans appreciate how all levels of employees speak English! We shouldn't take it for granted! Breakfast buffet was outstanding.